GradeMyDNS Refund and Cancellation Policy
Effective date: On launch. (TODO: replace with the actual launch date before publishing.)
We want this to be simple and fair.
Fix kit ($19, one time)
You get your full $19 back if either of these happens within 30 days of buying:
- You ask. Reply to any of our emails, or write to support@grademydns.com, and say you want a refund. You don't need to give a reason.
- We can't fix it by email. If you write to us for help and the problem still isn't solved after 3 replies from us, we refund you automatically. You don't have to ask.
Refunds go back to the card you paid with. Stripe usually takes 5 to 10 business days to show it on your statement.
Monitoring ($5 a month or $49 a year)
- Cancel anytime. Use the cancel link in any monitoring email, or just reply and say "cancel."
- Monthly plan: ask, and we'll refund the current month too.
- Yearly plan: ask within 30 days of the yearly charge for a full refund. After 30 days, canceling stops the next renewal, and monitoring keeps running until the end of the year you paid for.
- Nonprofit and church discounts follow the same rules.
How to reach us
Email support@grademydns.com. Support is by email only and is answered by an AI assistant, usually within one business day.
Abuse
We may refuse refunds for accounts we closed for breaking our Terms of Service, such as scanning domains without permission.